Privacy policy

This policy explains what personal information our website collects, why, who it goes to and how long we keep it. It covers advanceinvestments.com only.

Who we are

Advance Investments Limited (“we” or “us”) is responsible for the personal information collected through this website.

• Registered in England and Wales, company number 04175803.
• Registered office: Courtyard Mews, Piccadilly Place, London Road, Bath BA1 6PL.

How to contact us about your information

Email office@advanceinvestments.com, call 01225 338600 or write to us at Courtyard Mews, Piccadilly Place, London Road, Bath BA1 6PL.

What the website collects

When you use the contact form

The form asks for your name, email address, phone number and a message. Your email address and phone number are needed to send it; your name and message are optional.

When you send it, the website also records the page you sent it from, the date and time, your IP address and the description your browser gives of itself (its user agent). These help us deal with spam and misuse.

Please leave account numbers, health information and other sensitive details out of the form. We will ask for what we need when we speak to you.

When you browse the website

Our hosting company records each visit in its server logs: your IP address, the page requested, the date and time, and your browser’s user agent. These logs keep the website secure and working.

Nothing else is collected unless you allow it in the cookie banner (see Cookies below), or you start using the contact form, which loads Google reCAPTCHA to check for spam.

How we use your information and why

• To reply to your enquiry and, if you want, to talk to you about our services. We do this because you have asked us to, and it is in our legitimate interests to answer people who contact us.
• To protect the contact form from spam, using Google reCAPTCHA, in our legitimate interests in keeping the form free of misuse.
• To keep the website secure and working, using the server logs, in our legitimate interests in running a safe website.
• To see how the website is used (Google Analytics) and to show a Google map on our contact page, only with your consent. You can withdraw it at any time from Cookie settings at the foot of every page.

The website has no newsletter sign-up, and sending the form does not add you to a mailing list.

The website makes no automated decisions about you. The only automated check is reCAPTCHA: if it judges that the form is being sent by a program rather than a person, the form will not send. If that happens to you, please email or call us instead.

Where your enquiry goes

When you send the form, the website:

• emails it to office@advanceinvestments.com. The website keeps no copy of the email itself.
• saves a copy as a private enquiry in the website’s admin area, which only people signed in to manage the website can see.

Who we share your information with

We share only what each of these needs for its job.

• CreateTheWeb (createtheweb.co.uk) builds and looks after our website, manages its hosting and sends the form’s emails for us. They act on our instructions.
• 20i hosts the website in the United Kingdom. Pages are delivered through 20i’s content delivery network, which answers from the location nearest to you.
• Google provides reCAPTCHA when you use the form, and Google Analytics and Google Maps if you allow them. Google’s privacy policy at policies.google.com/privacy explains how Google uses this information.

We may also share information where the law requires it. We do not sell personal information.

Information sent outside the UK

Our website is hosted in the UK. Google may process information from reCAPTCHA, Google Analytics and Google Maps in the United States and other countries. Google LLC is certified under the UK Extension to the EU-US Data Privacy Framework (the UK-US “data bridge”).

How long we keep your information

• Contact form enquiries: for as long as we need them to deal with your enquiry and keep a record of it.
• Google Analytics: for the limited period set in our Google Analytics account, after which Google deletes it.
• Server logs: for a short period, kept by our hosting company for security.
• Your cookie choice: 1 year, after which the website asks again.

Cookies

Necessary cookies keep the website working and protect the contact form, and they are always on. Analytics and maps cookies stay off until you allow them in the cookie banner. Until you choose, nothing optional is set, and the website sends nothing to Google unless you start using the contact form.

With analytics on, Google Analytics records which pages you visit, how you arrived and roughly where you are, using a random number in a cookie to recognise your browser. Google says Google Analytics 4 does not log or store IP addresses. The website also tells Google not to use this information for advertising.

You can change your choice at any time from Cookie settings at the foot of every page. If you switch analytics off, the website deletes its Google Analytics cookies from your browser.

Google reCAPTCHA loads only when you start using the contact form. This site is protected by reCAPTCHA, and the Google Privacy Policy and Terms of Service apply.

These are the cookies the website uses:

Keeping your information safe

The website uses an encrypted connection (HTTPS), so what you send through it is protected on its way to us. Enquiries saved in the website can only be seen by people signed in to manage it.

Your rights

Under UK data protection law you have the right to:

• ask for a copy of the personal information we hold about you
• ask us to correct information that is wrong or incomplete
• ask us to delete your information
• ask us to limit how we use your information
• object to us using your information where we rely on our legitimate interests
• ask for information you gave us in a format you can pass on, where this applies
• withdraw your consent at any time, where we rely on it

Some of these rights depend on the circumstances. To use any of them, contact us using the details above. There is usually no charge. We will reply within one month, which the law allows us to extend in some cases.

If you are unhappy with how we have handled your information, please tell us so we can put it right. You can also complain to the Information Commissioner’s Office at ico.org.uk/make-a-complaint or on 0303 123 1113.

Children

Our website is not meant for children, and we do not knowingly collect information from anyone under 18.

Links to other websites

Our website links to other websites, such as LinkedIn and Google Maps. Their own privacy policies apply when you visit them.

Changes to this policy

We will update this policy when the way the website handles personal information changes. The date at the top shows when it last changed.